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User Guide

How to Register

(If you have a previously registered account, just click on "Forget Password" to reset your password.  We recommend changing your passoword after your next successful log-in.)

Click on the Register button at the top of the page. By completing the membership subscription forms, the customer can immediately benefit from according services offered to members.

Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in various events and discount promotions.

How to Order

Just click on your desired item to add it to your shopping cart. When you have completed your shopping, you can check out your shopping cart.

Do ensure that your selection of item, colour and size is correct before confirming your checkout.

All the images of items on our website are of the actual products. Please note that there may be discrepancy in the colour you see on screen and on the item due to studio lighting or monitor settings/resolution.

All measurements of apparel are taken with the item laid flat. There may be slight variation of +/-2cm in certain cases between the measurements stated and the actual item received. This variance is an acceptable variance and will not render the item to be considered to be defective/ faulty.

All orders are final. We apologise that you will not be able to change or cancel your order after it is confirmed.

Payment Info

All transactions are in Singapore Dollars. We only accept payments via credit/debit cards on STRIPE payment gateway.

Please contact our Customer Service at support@sphm-newmedia.biz if you encounter any issues with the shopping cart and checking out.

Shipping

Shippping Method: EMS
Shipping Area : International shipping
Shipping Cost : Shipping fee will be set according to net purchased price.
Shipping Time : 5 - 10 days

We ship internationally via EMS to most countries in Asia. For other regions, please check with us via email at support@sphm-newmedia.biz  Shipping charges as follows:

Asia Net purchase value after discounts Shipping Charge
Below SGD 190.00 SGD 30.00
SGD 190.00 and above Free Shipping

We will need 2 to 5 working days to pack your order before shipping it. EMS Shipping usually takes 3 to 5 working days from Korea to destination. Hence, your order will take approximately 5 to 10 working days to reach you.  From time to time, there may be shipping delays due to national holidays or festive shipping peak periods.

Once your order leaves our warehouse, you will receive an email notification with the tracking number of your order. You may track your order via EMS.

Please note that there needs to be a person who will receive your order. There may be additional charges imposed by the delivery company for re-delivery should nobody be around to receive your package. These additional charges will be the responsibility of the customer.

Once your parcel is collected by EMS, we will not be liable if your package is lost or damaged during shipping. Any claims for damages or loss in transit should be directed to EMS.

Returns/Exchanges

Please make sure you have selected right options (e.g. size, color and quantity) prior to completing the order.

Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.

All exchanges and returns are handled at our warehouse in Korea.

Exchanges and Store Credit

We inspect every item before it is packed and shipped. We are committed to providing our customers with quality products and apologise if you have received a defective / faulty / incorrect item. In the unfortunate event that you have received a defective / faulty / incorrect item, please take clear photos of the defective/ faulty / incorrect item with tags intact (the whole item as well as close-ups) and the Delivery Order that came with your order and email to us within 2 days of receiving your parcel.

Exchanges will be done only if a defective/ faulty / incorrect item has been sent to you.

The item must be in its original condition:
- tags intact;
- unused;
- unwashed;
- unaltered; and
- listed in the Delivery Order.

We apologise that exchanges for any defective / faulty / incorrect item which does not meet all these five conditions will be duly declined.

There may be slight variation of +/-2cm in certain cases between the measurements stated and the actual item received. This variance is an acceptable variance and will not render the item to be considered to be defective/ faulty / incorrect.

No other reasons for exchanges will be accepted.

A Store Credit will be given if the defective / faulty / incorrect item is out of stock. Store Credits are valid for 60 days should be used with your next purchase. It can only be used for regular-priced items in one transaction, and any excess will not be refunded.

The shipping costs occurring from refund process due to misdelivery or product defect are the responsibility of our shopping mall and we will make our best effort to process your request as soon as possible.

Returns and Store Credit

Returns are accepted for normal-priced apparel items only. The following items are non-returnable: All items sold during Sale/Promotions, Hot Sale, Inner Wear (eg. tank tops, tights), Accessories, Shoes, Bags and other stretchable items deemed by us as non- returnable.

All shipping costs for returns will be borne by the customer. In the event that you wish to return an item, please take clear photos of item with tags intact (the whole item as well as close-ups) and the Delivery Order that came with your order and email to us within 2 days of receiving your parcel, stating your reason for return.

Returns will be accepted only upon confirmation from our Customer Service.

The item must be in its original condition:
- tags intact;
- unused;
- unwashed;
- unaltered; and
- listed in the Delivery Order.

We apologise that returns for any item which does not meet all these five conditions will be duly declined.

There may be slight variation of +/-2cm in certain cases between the measurements stated and the actual item received. This variance is an acceptable variance and will not render the item to be considered to be sized wrongly.

Upon confirmation from our Customer Service, you must send the item back to our warehouse in Korea within 10 working days.  A Store Credit will be issued when we receive your item. It is recommended that you use registered airmail or courier that allows you to track delivery. If your net order amount does not qualify for free shipping after the returns, the shipping charge of SGD30.00 will be deducted from the Store Credit due to you. We reserve the right to deduct any cost of providing collection from your Store Credit. We will not issue any Store Credits if we do not receive your item, and are also not liable for your item should it be lost in transit. Credits are valid for 60 days should be used with your next purchase. It can only be used for regular-priced items in one transaction, and any excess will not be refunded.

Refunds

We have a strictly no refund policy. In the unfortunate event that you receive a defective / faulty / incorrect item, please refer to the Returns/Exchanges section above.

Others

Customs and Duties

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. Import taxes, duties and customs fees are collected by your government. In the event that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs incurred (round shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

Trademark and Copyright

Me-In™ and its logo belong to Me-In Holdings Pte Ltd. Our marks and all the materials on our website may not be copied nor used without our written consent.